ShiftHub Legal Hub

Effective Date: October 1, 2025

ShiftHub ("we," "us," or "our") operates the website https://shifthub.me (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, participate in our community, or access our online courses and resources.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

When you register, make a purchase, or interact with the community, we may collect:

-Name and email address

-Payment details (processed securely by third-party providers)

-Profile or community information you choose to share

-Communication preferences

Usage Information

We automatically collect data about how you use our Site, including:

-IP address, browser type, and operating system

-Pages visited, time spent, and features used

-Cookies and similar tracking technologies (see our Cookie Policy)

Community and Course Activity

When you participate in community discussions, post content, or submit coursework, that information may be visible to other members. You are responsible for the content you share publicly.

2. How We Use Your Information

We use your information to:

-Provide access to courses, events, and community spaces

-Manage your account and memberships

-Process payments and deliver purchased content

-Communicate updates, resources, and offers (you can unsubscribe anytime)

-Improve our Site and member experience

-Enforce community guidelines and prevent misuse

-Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to personalize your experience and analyze usage. Some cookies are essential for the Site to function. For details, see our Cookie Policy.

4. Data Sharing and Third-Party Services

We do not sell or rent your personal information. We may share data with:

Service providers (for hosting, email, analytics, or payment processing)

Platform partners that support community or course delivery

Legal authorities when required by law or to protect rights and safety

All third-party processors are required to handle your data securely and only for authorized purposes.

5. Data Retention

We retain personal information only as long as needed to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your account and personal data at any time by contacting us.

6. Data Security

We use industry-standard security measures such as encryption, secure hosting, and limited access controls to protect your information. However, no online transmission is completely secure, and you share data at your own risk.

7. Your Rights

Depending on your location, you may have rights to:

-Access, correct, or delete your data

-Object to processing or restrict how data is used

-Withdraw consent at any time

-Request data portability

To exercise these rights, contact us at [email protected]. We will respond within the time limits required by law.

8. International Data Transfers

If you are located outside the United States, please note that your data may be processed or stored in the U.S. We ensure that appropriate safeguards are in place for international data transfers.

9. Business Transfers

If ShiftHub is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. Any such transfer will remain subject to this Privacy Policy.

10. Children’s Privacy

ShiftHub is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided data to us, please contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Material updates may also be communicated via email or on the Site.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

ShiftHub

1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

Effective Date: October 1, 2025

These Terms of Service ("Terms") govern your access to and use of our website located at https://shifthub.me (the "Site"), as well as any related memberships, courses, community spaces, events, and digital content provided by us (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Site or Services.

1. Eligibility

ShiftHub is intended for women aged 18 and older. By using the Site, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.

2. Accounts and Memberships

To access certain features, you may need to create an account or subscribe to a membership plan. You agree to:

-Provide accurate and current information during registration.

-Keep your login details confidential.

-Be responsible for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or our community guidelines.

3. Memberships, Payments, and Refunds

ShiftHub offers paid membership subscriptions that provide access to exclusive content, courses, and community features.

All payments are processed securely through third-party payment processors. By subscribing, you authorize us to charge your selected payment method for recurring fees unless canceled before renewal.

Refund Policy: We offer a no questions asked refund within 30 days of your initial subscription payment. Refunds after that period are not guaranteed but may be reviewed at our discretion.

You may cancel your membership at any time through your account settings or by contacting us at [email protected].

4. Community Participation and Conduct

Our community is designed to be a positive, supportive space. You agree to:

-Interact respectfully with others.

-Not post or share harmful, harassing, or inappropriate content.

-Avoid spamming, solicitation, or self-promotion without permission.

We reserve the right to remove content or suspend accounts that violate community standards.

5. Intellectual Property

All materials on the Site, including text, graphics, videos, and course content, are the property of ShiftHub or its content partners and are protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or share any materials without our prior written consent. Your membership grants access for personal, non-commercial use only.

6. User-Generated Content

By posting or sharing content (such as comments, messages, or uploads) within the community, you grant ShiftHub a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content solely within the platform.

You remain the owner of your content and are responsible for what you post. We may remove or moderate content at our discretion.

7. Disclaimers

The Service and all content are provided on an "as is" basis. We make no guarantees about the accuracy, completeness, or effectiveness of any information provided.

Courses, coaching, and discussions are for educational and informational purposes only. We are not responsible for results or outcomes based on user implementation.

8. Limitation of Liability

To the fullest extent permitted by law, ShiftHub shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Our total liability for any claim shall not exceed the amount you paid for your most recent membership period.

9. Changes to the Service

We may modify, update, or discontinue parts of the Service at any time. If material changes are made to these Terms, we will post updates on this page with a new effective date. Continued use after such updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts of St. Lucie County, Florida.

11. Contact Us

If you have any questions about these Terms, please contact us:

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

Effective Date: October 1, 225

This Cookie Policy explains how ShiftHub ("we," "us," or "our") uses cookies and similar tracking technologies on our website https://shifthub.me (the "Site") and related community or course platforms.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the Site function properly, remember your preferences, and improve your browsing experience. Some cookies are essential to operate our services, while others help us analyze performance or deliver relevant content.

2. Types of Cookies We Use

Essential Cookies

Required for the Site to function. These enable login, navigation, and access to secure areas.

Performance & Analytics Cookies

Used to understand how visitors use the Site and improve functionality. We use Google Analytics to collect anonymous usage data, such as page visits and time spent.

Functional Cookies

Remember your settings and preferences, such as language or login details, to create a smoother experience.

Marketing Cookies

Used to deliver relevant content and measure the effectiveness of campaigns. We use Meta Pixel to understand how users interact with our marketing materials and to improve advertising relevance.

3. Third-Party Tools and Services

We may use trusted third-party platforms and partners that set cookies or similar technologies to assist with analytics, communication, and platform management. These include:

-Google Analytics (for traffic and behavior insights)

-Meta Pixel (for marketing analytics)

-On Course Marketing System (powered by HighLevel) – for course delivery, email communication, and member engagement

Each of these services maintains its own privacy and cookie policies, which you can review on their respective websites.

4. Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

-View which cookies are stored

-Delete specific cookies or clear all

-Block cookies entirely

Please note that disabling certain cookies may affect the functionality or performance of the Site.

For more information on managing cookies, visit www.allaboutcookies.org.

5. Changes to This Policy

We may update this Cookie Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Site after updates means you accept the changes.

6. Contact Us

If you have any questions about our use of cookies, please contact us:

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

Effective Date: October 1, 2025

This Acceptable Use Policy ("AUP") outlines the standards and expectations for using the ShiftHub website, community, and related services (collectively, the "Platform"). By participating in ShiftHub, you agree to comply with this policy and our Terms of Service.

1. Purpose

The ShiftHub community is designed to be a supportive, respectful space for women over 40 to connect, learn, and grow. This policy exists to protect the integrity, safety, and positivity of that environment.

2. Prohibited Activities

When using the Platform, you agree not to engage in activities that:

-Violate any applicable laws or regulations.

-Harass, abuse, or intimidate other members.

-Post or share content that is obscene, hateful, discriminatory, or otherwise inappropriate.

-Upload or distribute malware, spam, or harmful links.

-Misuse or attempt to access another user’s account or private information.

-Impersonate others or misrepresent your identity.

-Promote self-harm, violence, or illegal activity.

-Infringe on copyrights, trademarks, or other intellectual property rights.

3. Community Guidelines

Members are expected to follow the ShiftHub Community Guidelines, which provide additional detail on maintaining respectful and inclusive interactions. Violations of these guidelines may also constitute violations of this policy.

4. User Responsibilities

You are responsible for:

-Maintaining the security of your account and login credentials.

-Ensuring that any information you share is accurate and lawful.

-Reporting any abusive, suspicious, or unsafe behavior to ShiftHub administrators.

5. Monitoring and Enforcement

ShiftHub reserves the right to monitor community activity and content to ensure compliance. We may remove content, issue warnings, or suspend or terminate accounts that violate this AUP or our Terms of Service.

Enforcement decisions are made at our discretion and are intended to maintain a safe, respectful, and empowering community environment.

6. Reporting Violations

To report a suspected violation of this AUP or the Community Guidelines, please contact us at [email protected].

We review all reports in confidence and take appropriate action to address issues promptly.

7. Updates to This Policy

We may update this AUP periodically to reflect platform changes or new community standards. Updated versions will be posted on this page with a new effective date. Continued use of the Platform constitutes acceptance of the revised policy.

8. Contact Information

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

Effective Date: October 1, 2025

This section explains how ShiftHub (“we,” “us,” “our”) processes personal data as the data controller and how our platform provider, HighLevel (used via the On Course Marketing System), acts as our data processor.

1) Roles and Relationship

Controller: ShiftHub — we determine the purposes and means of processing member data.

Processor: HighLevel — provides the underlying platform and processes data on our behalf under its Customer Data Processing Addendum (the “HighLevel DPA”).

Sub‑processors: None, other than HighLevel. If that changes, we will update this section.

HighLevel DPA (Updated September 2025): https://www.gohighlevel.com/data-processing-agreement

Signed HighLevel DPA (Updated September 2025): https://storage.googleapis.com/msgsndr/knES3eSWYIsc5YSZ3YLl/media/68cd9fdae8e00965e564fca1.pdf

2) Scope of Processing

We use HighLevel to host and operate our membership/community and to send communications. Processing activities include:

-Account creation and management

-Community access and course delivery

-Email updates, announcements, and promotions

-Support communications and basic analytics (e.g., delivery/open status)

We do not and will not ever sell personal data.

3) Categories of Data and Individuals

Individuals: Members, prospective members, and site visitors who contact us.

Data: Name, email address, profile details you choose to share, membership status, activity logs related to access, and communication preferences.

We do not intentionally collect sensitive categories of data.

4) Lawful Bases (where applicable)

Depending on the context, we process data on the following bases:

Contract: to provide memberships, courses, and community access you request.

Consent: for optional marketing emails; you can withdraw at any time.

Legitimate Interests: to maintain platform security, prevent abuse, and improve member experience, balanced against your rights and freedoms.

5) Retention

We retain personal data for as long as your membership remains active and as needed to provide the Service and comply with legal obligations. Upon account deletion or a valid deletion request, we delete or anonymize data within a reasonable period unless retention is required by law.

6) Security

HighLevel implements technical and organizational measures as described in the HighLevel DPA.

We implement access controls and limit staff access to what is necessary to operate the community.

7) International Transfers

Where data is transferred or stored outside your country, we rely on appropriate safeguards consistent with applicable law. HighLevel’s transfer mechanisms and commitments are set out in the HighLevel DPA (see link above).

8) Data Subject Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object, or port your data, and to withdraw consent for marketing at any time.

How to exercise your rights: Email [email protected]. We aim to respond within 30 days (or the period required by law). You may also have the right to lodge a complaint with your local supervisory authority.

9) Children

ShiftHub is intended for adults (18+). We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, contact us to request deletion.

10) Contact

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

11) Updates

We may update this section to reflect changes to our processing or providers. Material changes will be posted with a new effective date.

Effective Date: October 1, 2025

This Service Level Agreement ("SLA") describes the level of service and support that ShiftHub (“we,” “us,” or “our”) provides to members (“you,” “your”) through our website https://shifthub.me (the “Site”) and related community and course platforms.

1. Purpose

This SLA outlines our general commitment to maintaining reliable service, prompt support, and transparent communication regarding availability or technical issues. It is designed to set clear expectations while recognizing that ShiftHub operates through the On Course Marketing System (powered by HighLevel).

2. Service Availability

We aim to ensure that the Site and community remain available and accessible as consistently as possible. While uptime depends on the HighLevel infrastructure, we strive to minimize disruptions.

Scheduled Maintenance:

We may perform maintenance or updates to improve performance and security. When possible, we will schedule such maintenance during off‑peak hours and notify members in advance.

Unscheduled Downtime:

If an unexpected outage occurs, we will communicate promptly through email or community announcements once identified.

3. Member Support

We are committed to addressing member questions and technical issues as promptly as possible. Support is available by email at [email protected].

Support requests are generally reviewed during standard business hours (Monday–Friday, excluding holidays). While we do not guarantee specific response times, our goal is to acknowledge all inquiries within a reasonable timeframe and resolve issues efficiently.

4. Service Commitments and Limitations

While we make every effort to maintain a high level of service, certain limitations apply:

We cannot guarantee uninterrupted access, as occasional downtime or maintenance may occur.

ShiftHub is not responsible for outages or issues caused by third‑party providers (including HighLevel, internet service providers, or email hosts).

Content, courses, and community features are provided on an "as available" basis.

5. Updates and Changes

We may update this SLA periodically to reflect platform improvements or changes to our operations. Updated versions will be posted on this page with a revised effective date.

6. Contact Information

For support, questions, or concerns about this SLA, please contact us:

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

Effective Date: October 1, 2025

This statement explains how ShiftHub (“we,” “us,” “our”) complies with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the UK General Data Protection Regulation (“UK GDPR”) in relation to the personal data we collect and process.

1. Our Role

ShiftHub acts as the data controller for the personal data of members, subscribers, and visitors to https://shifthub.me. We determine how and why personal data is collected, used, and stored.

We use HighLevel (via the On Course Marketing System) as our primary data processor, providing hosting, community access, communication, and membership management. HighLevel processes data on our behalf in accordance with its own Data Processing Addendum:

https://www.gohighlevel.com/data-processing-agreement

2. Legal Bases for Processing

We process personal data under the following lawful bases:

Contract: To provide membership access, courses, and related services.

Consent: For optional marketing communications; consent may be withdrawn at any time.

Legitimate Interests: To maintain the security and functionality of the platform, improve member experience, and communicate essential updates.

3. Data Transfers

Personal data may be processed or stored in the United States through HighLevel’s infrastructure. HighLevel ensures compliance for international data transfers through Standard Contractual Clauses (SCCs) and equivalent safeguards as outlined in its DPA.

4. Data Protection Principles

We adhere to the core GDPR and UK GDPR principles:

Lawfulness, Fairness, and Transparency – We explain clearly how data is used.

Purpose Limitation – Data is collected only for specific, legitimate purposes.

Data Minimization – We collect only what is necessary.

Accuracy – We strive to keep data accurate and up to date.

Storage Limitation – We retain data only as long as necessary.

Integrity and Confidentiality – We protect data using appropriate security measures.

5. Individual Rights

Under GDPR and UK GDPR, you have the right to:

Access your personal data.

Request correction of inaccurate information.

Request deletion (“right to be forgotten”).

Restrict or object to processing.

Request data portability.

Withdraw consent for marketing.

To exercise your rights, email [email protected]. We will respond within 30 days as required by law.

6. Security Measures

We and our platform provider implement technical and organizational safeguards, including:

Encryption of data in transit and at rest.

Secure user authentication and access control.

Routine system updates and monitoring.

Limited staff access to personal data.

7. Data Retention

We retain personal data for as long as your membership or relationship with ShiftHub remains active. After termination or deletion requests, data is securely deleted or anonymized within a reasonable period, unless legal obligations require longer retention.

8. Complaints and Supervisory Authority

If you believe your data has been processed unlawfully, you may lodge a complaint with your local supervisory authority. EU residents can find their authority here: https://edpb.europa.eu/about-edpb/board/members_en.

UK residents can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Contact Us

ShiftHub
1702 SW Lexington Dr.
Port St. Lucie, FL 34953
Email: [email protected]
Website: https://shifthub.me

10. Updates

We may update this statement periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.